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General Terms and Conditions

  1. General information

1.1    Our delivery conditions, as listed below, apply exclusively to all of our deliveries and performances.

1.2    We do not acknowledge any deviating or contradictory conditions, unless we have expressly agreed to them.

1.3    These General Terms and Conditions also apply to all future transactions between the parties, even if we deliver goods in knowledge of deviating or contradictory conditions.

1.4    These General Terms and Conditions only apply to entrepreneurs, legal entities under public law, and special funds under public law within the meaning of section 310 (1) of the German Civil Code (BGB).

1.5    We reserve the right to make technical changes to our documents. We also reserve ownership and copyright to our documents.

  1. Quotation, acceptance

Our quotations are subject to change. Insofar as the order constitutes an offer within the meaning of section 145 BGB, we shall be entitled to accept it within a period of 2 weeks in writing or in text form pursuant to section 126b BGB.

  1. Prices and payment conditions

3.1    Our prices are ex-works, including packaging costs. Packaging may be returned.

3.2    Minimum order value:

The minimum order value is € 150.00 per order. If an order falls below the minimum order value, we add a minimum quantity surcharge of € 85.00.

3.3    Order quantities and delivery quantity tolerance

For an order quantity of up to 10 pieces, the delivery quantity tolerance is ± 1 piece.
From 10 pieces, we are entitled to deliver up to 20% more or less than the ordered quantity.
From 1,000 pieces, we are entitled to deliver up to 10% more or less than the ordered quantity.
For tools from stock, the minimum order quantity is the smallest packaging unit of the article ordered. Order quantities must correspond to our packaging units.
The minimum order quantity for special tools is
5 pieces.

3.4    Processing fees

For orders from outside the European Union (EU), we charge the following processing fees (customs form, issue of customs documents, bank charges):
– up to €100.00 net per order and delivery €25.00
– up to €250.00 net per order and delivery €20.00
– up to €500.00 net per order and delivery €15.00
– no processing fees are charged on orders over €500.00.

3.5    The agreed price is based on current material costs and wages. If the material costs and wages change before the goods are shipped, then the price also changes in accordance with the percentage change to the material costs and wages, whereby the respective change to the material costs and wages is included in the calculation at the same percentages. In this case, the manufacturing state that exists when the change to the material costs and wages occurs is taken into account, i.e. the adjustment is only made to that part of the price that corresponds to the costs still to be incurred.

3.6    The legally stipulated value added tax is added to the prices.

3.7    Our invoices are payable net by electronic transfer within 30 days of the invoice date.

 

  1. Delivery period

4.1    The start of the delivery period given by us assumes that all technical questions requiring the customer’s involvement have been clarified.

4.2    If we are unable to meet binding delivery deadlines for reasons for which we are not responsible (non-availability of the performance), we shall inform the customer of this immediately and at the same time notify the customer of the expected new delivery date. If the performance is still not available by the new delivery date, then we are entitled to wholly or partially withdraw from the contract; any consideration already paid shall be immediately reimbursed to the customer. Non-availability of the performance in this sense includes the failure of our suppliers to deliver to us in good time if we have concluded a congruent hedging transaction. The customer’s statutory rights of withdrawal and termination, as well as the statutory provisions on the execution of the contract in the event of the exclusion of the obligation to perform (e.g. impossibility or unreasonableness of performance or supplementary performance), shall remain unaffected.

4.3    The occurrence of a delivery delay is determined by legal provisions. In any case, however, the customer must provide a reminder. If delivery is delayed due to simple negligence on our part, the customer can demand lump-sum compensation for the damage caused by the delay to the exclusion of other rights. The lump-sum compensation is 0.5% of the net price (order value) for each complete calendar week of the delay, but the compensation shall not exceed 5% of the order value of the particular part of the overall delivery that cannot be used on time or as per the contract as a result of the delay. We reserve the right to demonstrate that the customer has not suffered any damage or significantly less damage than the aforementioned lump sum.

  1. Set-off, withholding, suspension of payment

5.1    The customer is only entitled to a set-off if its counterclaims are undisputed and legally valid. The customer may only apply its rights of retention if its counterclaims are based on the same contractual relationship.

5.2    If the customer suspends payments or requests that protective shield proceedings or insolvency proceedings be opened, then all invoices become payable immediately, all rebates and discounts are cancelled, and all outstanding deliveries are made only against prepayment or security.

  1. Retention of title

6.1    We reserve the right to retain title to all goods which we deliver until payment has been made for all claims arising from the business relationship with the customer. If the delivered goods are installed in or connected to other systems, then our title also extends proportionately to the finished goods or system that results from the installation. This also applies if payment for the delivery of particular goods designated by the customer has already been made, because the retained title serves as security for our balance claim. If the value of the goods delivered to us under retention of title exceeds our total claim by more than 20%, we shall be obliged to retransfer the goods at the customer’s request. We are free to choose which security is released.

6.2    The customer is permitted, subject to revocation at any time, to resell the delivered goods in the ordinary course of business transactions, unless the claim resulting from the resale has already been assigned to others. This right to resell shall also lapse if the customer ceases to make payments.

6.3    The customer already assigns to us now as security the claims to which it is entitled from the resale or similar commercial disposals. It makes no difference here whether the reserved goods are sold without or after combination with other items.

6.4    If the reserved goods are resold, whether separately, in combination with, or mixed with other goods which do not belong to us, or after further processing, then the assignment only applies to the amount of the applicable invoice between us and the customer for the reserved goods, including value added tax.

6.5    The customer is authorized to collect the assigned claim as long as it fulfills its payment obligation to us. The customer shall transfer the collected amounts to us immediately, insofar as our claims are due. In the event of a breach of the customer’s payment obligation, we are entitled to disclose the assignment of claims to the customer’s contractual partner.

6.6    We are entitled to demand the surrender of the reserved goods if the customer has not fulfilled its payment obligations despite setting a certain number of days or a deadline in accordance with the calendar. The demand for the surrender of goods is simultaneously a withdrawal from the contract.

6.7    The customer is not allowed to either pledge the goods or assign them as security. The customer must inform us immediately if the goods are seized or confiscated or otherwise disposed of by a third party.

  1. Transfer of risk and shipping

7.1    The risk shall pass to the customer at the latest upon dispatch of the goods. This shall also apply if partial deliveries are made or if we have undertaken to provide other services as well e.g. shipping costs or delivery.

7.2    If shipping is delayed due to circumstances for which the customer is responsible, the transfer of risk shall take place on the day on which we have established readiness for shipment.

7.3    Partial deliveries are permitted.

7.4    If the customer is in default of acceptance of a properly ordered product or service and fails to cooperate or if our delivery is delayed for other reasons for which the customer is responsible, we shall be entitled to demand compensation for the resulting damage, including additional expenses (e.g. storage costs). For this, we shall charge a flat-rate compensation of 0.5% of the invoice amount per calendar week that has elapsed. We reserve the right to claim higher damages. The customer is free to prove that no damage has been incurred at all or that the damage is significantly lower than the flat rate.

  1. Liability for material defects

8.1    The customer’s rights in respect of material defects shall be subject to the condition that the customer has duly complied with its obligations to inspect the goods and give notice of defects in accordance with section 377 of the German Commercial Code (HGB).

8.2    If there is a defect for which we are responsible, we shall be entitled to remedy the defect at our discretion either by repair or replacement free of charge. If we are not prepared or not in a position to remedy the defect, in particular if this is delayed beyond a reasonable period for reasons for which we are responsible, or if at least two attempts to remedy the defect fail, the customer shall be entitled to withdraw from the contract or to claim a reduction in the remuneration, without prejudice to any claims for damages pursuant to clause 9 below.

8.3    Insofar as the customer can demand material defect rights at its discretion, it is obliged to declare at our request within a reasonable period of time whether it will demand supplementary performance, withdrawal from the contract, reduction of the purchase price and/or compensation instead of performance provided the requirements are met in each case.

8.4    The expenses required for the purpose of supplementary performance, in particular transport, travel, labour and material costs, shall be borne by us, unless the expenses increase due to the fact that the object of the delivery has subsequently been taken to a place other than the customer’s registered office and the transfer has not been agreed with us in writing.

8.5    We cannot guarantee that the goods delivered by us comply with foreign regulations without a written agreement.

8.6    In all other respects, our liability shall be governed by the following clause 9.Any further claims based on a material defect shall be excluded.

  1. Liability

9.1    In the event of wilful intent or gross negligence on our part or on the part of our representatives or vicarious agents, we shall be liable in accordance with the statutory provisions. This applies equally to the culpable breach of essential contractual obligations. Insofar as there is no intentional breach of contract, our liability for damages shall be limited to the foreseeable damage typically occurring.

9.2    Liability for culpable injury to life, limb or health and liability under the German Product Liability Act shall remain unaffected.

  1. Special tools

10.1 All tools that are not listed in the catalogue are special tools which must undergo feasibility testing.

  1. Applicable law, jurisdiction

11.1 This contract is subject to the law of the Federal Republic of Germany (excluding the conflict of laws rules of private international law and the UN Convention on Contracts for the International Sale of Goods). The place of fulfilment for all of our deliveries and performances is Ravensburg.

11.2. If the customer is a merchant, legal entity under public law, or special fund under public law, the exclusive jurisdiction is Ravensburg. We are, however, also entitled to bring an action against the customer at the customer’s domicile or place of business.

12     Other provisions

12.1 The provisions above also apply to deliveries abroad unless agreed otherwise in writing.

12.2 For deliveries abroad, the clause “ex-works”, of the Incoterms® in the version valid at the time of the conclusion of the contract, shall also apply.

12.3. Returns

The customer is only permitted to return the goods within 30 days and after prior written agreement with the supplier. Without such written approval, the supplier is entitled not to accept returns sent carriage forward and not approved. The goods must be returned in perfect condition and in the original packaging. If the return is not due to the fault of the supplier, processing fees of 15%, at least €25.00, will be charged. Special tools are generally not taken back.

12.4 Goods credits: If a goods credit is granted, the amount of the credit is based on the amount of the original invoice / value of goods.

12.5 In the event that individual provisions are invalid, all other provisions and agreements shall remain unaffected.

12.6  The contractual language is German. In the event of inconsistency or discrepancy between the German and English versions of these General Terms and Conditions, the German text shall prevail.

 

Status 03/2026